Chanel Digital Program Manager

Chanel, a prestigious independent luxury brand, is renowned for its commitment to creative freedom, human potential development, and positive global impact. As part of the Fragrance & Beauty division, Chanel offers a dynamic environment where innovation and excellence are at the forefront. The company is part of a larger conglomerate that upholds the highest standards of luxury and sophistication.

1. Manage the end-to-end delivery of digital client experiences across online and mobile platforms, including Chanel.com and the global client mobile app.
2. Develop and maintain comprehensive project plans, ensuring alignment with business objectives, quality standards, and delivery deadlines.
3. Manage external delivery partners to ensure successful digital solutions.
4. Oversee post-launch operations of digital products in collaboration with Run Managers and support teams.
5. Lead a delivery governance framework with key stakeholders at Division, Corporate, and Regional levels.
6. Organize and lead steering committees and portfolio reviews to align on scope, planning, and budget decisions.
7. Proactively manage risks, interdependencies, and change across the program portfolio.
8. Ensure proper monitoring of portfolio KPIs, promoting continuous improvement across the product lifecycle.
9. Lead and support a team of Delivery Project Managers and Run Managers, fostering development and autonomy.
10. Build and monitor program budgets, ensuring cost efficiency and transparency.
11. Lead the preparation of business cases to support investment decisions and demonstrate ROI.

1. Master’s degree or equivalent in Information Technology, Computer Science, or Business.
2. 8–10 years of experience in consulting and in-house roles.
3. Proven track record in leading and delivering digital client programs in a complex, international environment.
4. Strong understanding of digital solutions and technologies, with awareness of regional specificities.
5. Hands-on experience with various delivery methodologies.
6. Experience managing on-shore and off-shore delivery teams.
7. Fluent in both English and French.

1. Effective communication with both Business and Tech teams.
2. Strong leadership and organizational skills.
3. Analytical mindset with budgeting and value measurement expertise.
4. Ability to drive alignment across diverse teams.

8–10 years of experience in consulting and in-house roles, with a proven track record in leading and delivering digital client programs in a complex, international environment.

Master’s degree or equivalent in Information Technology, Computer Science, or Business.

Chanel offers a competitive benefits package, fostering a culture of collaboration, ownership, and continuous improvement.

Chanel's workplace culture is characterized by a commitment to creative freedom, human potential development, and a positive global impact. The company promotes a collaborative environment where innovation and excellence are paramount.