Chanel Digital Product Operations & Performance Manager

Singapore • Singapore

Wednesday, November 12, 2025

Chanel, a paragon of luxury and elegance, is a globally renowned fashion house that epitomizes timeless style and innovation. As part of the illustrious luxury conglomerate, Chanel offers an unparalleled work environment that fosters creativity and excellence. The brand is committed to integrating traditional craftsmanship with cutting-edge digital solutions to enhance customer engagement and drive growth across diverse markets, including Southeast Asia, Australia, and New Zealand.

1. Coordinate the operational rollout and release management for client-facing and clienteling applications across Southeast Asia and Australia & New Zealand markets.
2. Facilitate communication and coordination between global and regional development teams and market divisions.
3. Oversee testing activities with quality assurance and market teams to ensure robust deployment.
4. Maintain rollout trackers, manage risks, and ensure go-live readiness, proactively resolving any blockers.
5. Collaborate with support teams to address escalations and resolve user issues efficiently.
6. Define and propose metrics to track the success of digital products and features, ensuring transparency and actionable insights.
7. Review performance data regularly and report findings to stakeholders, translating insights into recommendations for improvements.
8. Recommend enhancements to existing products based on data and insights, ensuring commercial and platform benefits.
9. Support new digital product initiatives by collaborating with digital business partners and maintaining a prioritized backlog.
10. Gather and articulate regional requirements, collaborating with local stakeholders to identify unique needs and opportunities for localization.
11. Facilitate alignment between regional teams and delivery teams, ensuring clear understanding of requirements and readiness criteria.
12. Assist in market preparation for launches, including user acceptance testing and change management.

1. Experience in digital product operations or project management within retail, consumer, luxury, or e-commerce environments.

1. Attention to detail and strong project management skills.
2. Product and technical literacy, particularly in CRM, clienteling, and e-commerce systems.
3. Strong relationship and stakeholder management skills.
4. Familiarity with web and app analytics tools such as GA4, Power BI, and Looker Studio.
5. Ability to define metrics for product success and translate data into actionable recommendations.

Proven experience in coordinating multi-market rollouts in complex digital environments, managing user acceptance testing, go-live readiness, and post-launch reviews.

Chanel offers a dynamic working environment with opportunities to work across a broad set of digital tools and collaborate with global and regional teams.

Chanel fosters a culture of innovation and excellence, encouraging employees to create impact and drive results in a dynamic and agile working environment. The company values collaboration and the ability to adapt to diverse cultural and digital expectations across its markets.