Chanel Digital Learning Specialist

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers a dynamic and enriching work environment that fosters creativity and professional growth. The brand is committed to delivering exceptional client experiences and values its employees as key contributors to its success.

1. Develop and execute the annual digital learning implementation plan, ensuring alignment with retail and learning objectives.
2. Manage digital learning platforms to curate and deliver engaging content.
3. Provide technical support for digital learning tools and ensure smooth deployment across retail teams.
4. Track and analyze digital learning performance, including penetration rates, completion rates, and engagement metrics.
5. Ensure high-quality translation and localization of learning materials.
6. Collaborate with HR on learning initiatives and advocate for digital learning adoption.
7. Incorporate experience-driven learning elements into digital programs to enhance engagement.
8. Support peer learning and knowledge-sharing initiatives.
9. Assist in developing learning solutions that reinforce client service excellence.
10. Collaborate with Retail Learning & Development Partners to support coaching programs.
11. Lead the development of Beauty Advisors as internal digital influencers.
12. Regularly update the Learning & Development team on digital learning progress and impact.
13. Identify learning gaps and propose data-driven solutions to improve engagement and effectiveness.
14. Build strong relationships with internal and external stakeholders.

1. Bachelor’s degree
2. Minimum of 3 years of experience in digital learning, program design, education, or retail
3. Experience in the retail field is a plus

1. Strong digital literacy and ability to navigate and utilize a wide range of systems and digital tools
2. Strong communication skills to articulate local needs and execute global strategies
3. Good planning and organizing skills
4. Experience in training needs diagnosis and program development
5. Ability to set objective measurements to ensure learning ROI
6. Positive energy and professional influence
7. Proactive approach to identifying opportunities or tackling problems
8. Basic commercial sense
9. Ability to digest complex information and provide insightful input
10. Visionary and strategic thinker
11. Comfortable with complexity and ambiguity
12. Curious and continuous learner
13. Resilient
14. Good communication and interpersonal skills
15. Collaborative mindset
16. Passion for developing and motivating others
17. Client service mindset
18. Ability to work independently with minimum supervision
19. Fluent in written and spoken English

Minimum of 3 years in digital learning, program design, education, or retail. Experience in the retail field is advantageous.

Bachelor’s degree

Chanel offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Chanel fosters a culture of innovation, elegance, and excellence. The company values creativity and collaboration, providing a supportive environment where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and sophistication.