Chanel Digital Learning Assistant — Beauty & Fragrance (Alternance)

Chanel is an independent global luxury house renowned for excellence in fashion, beauty and fragrance. As an employer, the brand combines rigorous standards of craftsmanship with an entrepreneurial, creative culture and invests in the development of talent across functions including product, marketing and retail.

1. Support the design, development and deployment of digital learning assets for the France beauty & fragrance market, including e‑learning modules, microlearning and onboarding content.
2. Manage and curate learning content within the LMS; ensure correct upload, metadata, SCORM compliance and user enrolments.
3. Coordinate production with internal stakeholders and external partners (creative, product, marketing, agencies) for multimedia assets (video, motion, interactive modules).
4. Perform quality assurance and testing of e‑learning deliverables across devices and browsers; collect and act on learner feedback.
5. Maintain learning calendars, track project milestones and report on adoption and completion rates via learning analytics.
6. Provide day‑to‑day learner support and helpdesk triage for digital training enquiries in the French market.
7. Contribute to continuous improvement initiatives by proposing new formats, tools and pedagogical approaches adapted to beauty retail and product launches.

1. Currently enrolled in a higher education program (Bac+3 to Bac+5) in Instructional Design, Digital Learning, Multimedia, Marketing, Communication, HR or equivalent (work‑study/alternance contract).
2. Strong written and verbal communication skills with careful attention to detail.
3. Organised, proactive and able to manage multiple stakeholders and deadlines in a matrix environment.
4. Interest in beauty and fragrance categories and sensitivity to luxury brand standards.
5. Basic understanding of e‑learning standards (SCORM/xAPI) and LMS workflows is an advantage.

1. Articulate Storyline
2. Adobe Captivate
3. Adobe Premiere Pro
4. Adobe After Effects
5. Learning Management Systems (LMS) — content upload and administration
6. SCORM
7. xAPI
8. Microsoft PowerPoint
9. Microsoft Excel
10. Google Workspace
11. Basic project management and reporting

Work‑study or internship experience in digital learning, L&D, instructional design, e‑learning production, or a marketing/communications role is preferred but not mandatory; demonstrable project work or portfolio is a plus.

Enrolled in a recognised undergraduate or postgraduate program in Instructional Design, Digital Learning, Multimedia, Communication, Marketing, HR or related discipline (alternance/work‑study eligible).

Chanel fosters a culture of craftsmanship, creativity and high standards, balancing respect for heritage with a drive for innovation. Teams operate collaboratively across creative, commercial and product functions, and the company places emphasis on talent development and professional training.