Chanel Digital Customer Service Intern

Candiac • Canada

Tuesday, August 19, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The brand is committed to fostering an inclusive culture that values diversity and individual contributions, enhancing the collective progress of its teams.

1. Provide exceptional and personalized customer service via phone, email, and chat.
2. Listen to customer needs and share information about Chanel products to maximize sales opportunities and enhance customer loyalty.
3. Guide customers through the e-commerce platform to facilitate seamless purchases.
4. Ensure prompt responses to incoming calls and emails, adhering to Chanel's high standards.
5. Maintain and update the customer database and call records.
6. Resolve order issues and queries, including order status, payments, fraud management, returns, exchanges, and shipping.
7. Possess in-depth knowledge of Chanel products to recommend them effectively.

1. Strong customer service orientation
2. Excellent communication skills
3. Ability to manage multiple tasks efficiently
4. Proficiency in using digital platforms and e-commerce tools
5. Problem-solving skills

No prior experience required, but a passion for luxury customer service and e-commerce is beneficial.

Opportunity to actively contribute to the e-commerce division and gain experience in luxury customer service.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and contributes to collective progress. The brand values the uniqueness of each individual, which enhances the diversity, complementarity, and effectiveness of its teams.