Chanel Digital CRM Executive

Taipei City • Taiwan

Tuesday, July 8, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and innovative spirit. As part of a global conglomerate, Chanel offers a dynamic and sophisticated work environment that fosters creativity and excellence. The brand is committed to maintaining its legacy while embracing modernity, providing employees with opportunities to contribute to its storied heritage.

1. Collaborate with the Marketing team to consolidate CRM and social campaign asset requests and submit detailed briefs.
2. Coordinate with Marketing, E-Commerce, and Retail teams to develop and maintain LINE post and EDM content files.
3. Work closely with Regional and cross-functional teams to prepare communication test previews for LINE and EDM.
4. Partner with vendors, Marketing, and Retail teams to execute third-party outreach initiatives ensuring timely and high-quality delivery.
5. Support the execution of loyalty programs and coordinate with vendors and Retail teams to source VIC gifts.
6. Monitor client appointment schedules and oversee timely gift delivery logistics with vendors.
7. Assist in preparing and delivering monthly CRM and LINE performance reports.
8. Provide support in tracking and executing CRM incentive programs and managing CRM and digital campaign purchase orders.
9. Construct web pages content including assets, copies, and product grids according to brand.com campaign merchandising plan.
10. Manage display product assortment and sequence by request or campaign/business strategy.
11. Conduct function and user flow checks after regular system deployment and daily website sanity checks.
12. Raise and follow up on issue tickets to ensure all are resolved with proper solutions.

1. Proficiency in CRM systems and digital marketing tools.
2. Strong communication and coordination skills.
3. Ability to work collaboratively with cross-functional teams.
4. Detail-oriented with strong organizational skills.
5. Problem-solving capabilities and ability to manage multiple tasks.

Proven experience in CRM operations, digital marketing, or a related field within the luxury fashion industry.

Bachelor's degree in Marketing, Business, or a related field.

Employees enjoy a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Chanel fosters a culture of innovation and excellence, encouraging employees to push boundaries while upholding the brand's rich heritage. The work environment is collaborative and dynamic, offering opportunities for personal and professional growth.