Chanel Digital & Client Engagement Intern

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories and beauty. The brand operates globally with a focus on craftsmanship, discretionary service and timeless design, offering a highly creative, client-centric workplace within the upscale luxury sector.

1. Support the local digital and client engagement agenda: assist in the planning, execution and follow-up of digital campaigns and CRM activations tailored to the Geneva market.
2. Draft and localise digital content and communications in French and German for emails, newsletters, website copy and social channels.
3. Assist with clienteling activities: update client records, segment audiences, prepare targeted outreach and support VIP communications.
4. Monitor and report on campaign and social performance using analytics; prepare succinct performance summaries and recommendations.
5. Collaborate with retail, marketing and visual teams to support in-store events, product launches and client invitations.
6. Perform administrative tasks related to campaign deployment, asset management and quality control to ensure brand consistency.

1. Full professional proficiency in French and German (bilingual) — oral and written.
2. Currently enrolled in a Bachelor's or Master's program in Marketing, Communications, Digital Media, Business or related discipline.
3. Strong written communication skills and ability to craft client-centred messages in both languages.
4. High attention to detail and a strong sense of brand and visual standards.
5. Ability to work collaboratively across functions and adapt in a fast-paced luxury retail environment.

1. CRM platforms (experience with Salesforce or similar preferred)
2. Microsoft Excel
3. Microsoft PowerPoint
4. Google Analytics
5. Social media platforms (Instagram, Facebook, LinkedIn)
6. Content writing and localisation
7. Basic reporting and data-driven insight generation

Internship-level role: currently enrolled student or recent graduate with prior internship(s) in digital marketing, CRM, retail or client services preferred. Practical exposure to campaign execution and client communications is advantageous.

Enrolled in or recently completed a Bachelor's or Master's degree in Marketing, Communications, Digital Media, Business or a related field.

Chanel fosters a culture of excellence, discretion and meticulous attention to craftsmanship and client service. The workplace is international and collaborative, valuing creativity, refinement and a deep respect for brand heritage.