Chanel Customer Service Project Assistant Intern

Paris • France

Tuesday, December 23, 2025

Chanel, a prestigious name in the luxury fashion industry, is part of a larger conglomerate renowned for its commitment to excellence and innovation. As an employer, Chanel offers a dynamic and international work environment where creativity and professionalism are highly valued. The company is dedicated to fostering a culture of inclusivity and personal growth, contributing to the collective progress of its teams.

1. Facilitate communication between boutiques and service centers regarding complex customer service cases, quality expertise requests, repairability inquiries, product authentication, and process questions.
2. Relay quality alerts from global teams to European markets and boutiques, ensuring clear communication and proper implementation of necessary actions.
3. Contribute to the formalization and harmonization of customer service processes across boutiques, maintaining and updating the service cockpit as needed.
4. Train boutique staff on customer service processes to ensure understanding and compliance.
5. Engage and maintain the customer service community by updating contact lists and organizing regular information-sharing meetings and training sessions.
6. Assist in organizing and animating the European Customer Service Seminar held annually in Paris.
7. Support the project manager in creating training documents and presentations.
8. Monitor and analyze service performance, providing KPI reports to European boutiques and participating in action plan development.

1. Currently pursuing or recently graduated with a degree from a top-tier business or engineering school.
2. Fluency in both French and English, with excellent written and verbal communication skills.
3. Previous experience in customer service or a related field is preferred.

1. Strong analytical skills with proficiency in Excel.
2. Excellent interpersonal and communication abilities.
3. Ability to synthesize complex information clearly and concisely.
4. Adaptability and agility in a fast-paced environment.
5. Proficiency in digital tools and Office Suite, including SharePoint.

Ideal candidates will have prior experience in customer service, preferably within the luxury retail sector.

Pursuing or holding a degree from a business or engineering school.

Opportunity to work in a complex international matrix environment, gaining insight into the luxury customer service landscape and contributing to professionalization projects.

Chanel is committed to creating an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing team diversity, complementarity, and efficiency.