Chanel Customer Service Assistant

Chanel, a visionary and audacious brand founded by Gabrielle Chanel, is renowned for its relentless innovation and timeless elegance. As part of a global conglomerate with a presence in over 110 countries, Chanel operates through three main divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry. The company's decentralized structure offers a wealth of opportunities for personal and professional growth within the luxury fashion industry.

1. Assist the Customer Service Manager in daily operations.
2. Welcome local and international clients, ensuring exceptional service during item drop-offs and collections.
3. Transform dissatisfied clients into loyal customers through exemplary interpersonal skills.
4. Advise clients on appropriate maintenance for various types of items.
5. Participate in the operational management of customer service, including tracking ongoing repairs, managing computerized repair records, coordinating with workshops, inspecting returned items, drafting correspondence, and handling phone communications.
6. Support the execution of minor repairs within the boutique.

1. Currently enrolled in a higher education program in business or management.
2. Previous experience in retail or management, such as sales or stock management.

1. Proficiency in English and computer tools.
2. Strong interpersonal and communication skills.
3. Dynamic and meticulous with a strong service orientation.

A first experience in retail or management is required.

Currently pursuing higher education in business or management.

The role offers an integration program including training on Chanel's history and products, opportunities to deepen retail knowledge, and development of communication skills through interaction with various departments within the French market. Additionally, participation in events as part of a Young Talents Community will aid in building a professional network.

Chanel values diversity in all its forms and is committed to fair treatment of every application. The company fosters an inclusive environment where the uniqueness of each individual contributes to the richness of the team.