Chanel Customer Service Assistant

Paris • France

Thursday, October 16, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its innovative spirit and timeless elegance. As part of a global conglomerate with divisions in Fashion, Fragrance & Beauty, and Watches & Fine Jewelry, Chanel operates in over 110 countries. The company offers a decentralized and dynamic work environment, fostering personal and professional growth across its various sectors.

1. Assist the Customer Service Manager in daily operations.
2. Welcome local and international clients, providing exceptional service during item drop-offs and pick-ups.
3. Convert dissatisfied customers into loyal patrons through excellent interpersonal skills.
4. Advise clients on appropriate care for different types of items.
5. Participate in the operational management of the Customer Service Department, including tracking ongoing repairs, managing computerized repair records, overseeing dispatch to workshops, inspecting returned items, drafting correspondence, and handling phone communications.
6. Support the execution of minor repairs in-store.

1. Currently enrolled in a higher education program in business or management.
2. Previous experience in retail or management is preferred.

1. Proficiency in English and computer applications.
2. Strong interpersonal and communication skills.
3. Dynamic and meticulous with a strong sense of service.

A background in retail sales or stock management is advantageous.

Currently pursuing higher education in business or management.

Chanel provides an integration program, including training on the brand's history and products, opportunities to deepen retail knowledge, and develop communication skills. Participation in a Young Talent Community for networking is also offered.

Chanel values diversity and individuality, recognizing that the uniqueness of each employee contributes to the richness of the team. The company is committed to fair treatment of all applicants and provides a supportive environment for professional development.