Chanel Customer Service Assistant

Nice • France

Tuesday, October 14, 2025

Chanel, a beacon of luxury and innovation, was founded by the visionary Gabrielle Chanel. With a legacy of audacity and reinvention, Chanel seamlessly blends heritage with modernity. As a global leader in luxury fashion, Chanel operates through three main divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry, with a presence in over 110 countries. This decentralized multinational offers a myriad of opportunities for personal and professional growth.

1. Assist the Customer Service Manager in daily operations
2. Welcome local and international clients, providing exceptional service during item deposits and collections
3. Transform dissatisfied clients into loyal patrons through exemplary interpersonal skills
4. Advise clients on appropriate care for various products
5. Participate in the operational management of customer service, including tracking ongoing repairs, managing computerized repair records, coordinating with workshops, inspecting returned items, drafting correspondence, and handling phone communications
6. Aid in performing minor in-store repairs

1. Currently enrolled in a higher education program in business or management
2. Previous experience in retail or management

1. Proficiency in English and computer applications
2. Strong interpersonal and communication skills
3. Dynamic and detail-oriented
4. Excellent customer service acumen

A foundational experience in retail, stock management, or customer service is required.

Pursuing higher education in business or management.

Chanel offers an integration program including training on the brand's history and products, opportunities to deepen retail knowledge, and the chance to develop communication skills through interactions with various European departments. Participation in events and a Young Talent Community provides networking opportunities.

Chanel values diversity and inclusivity, recognizing the unique contributions of each team member. The company is committed to equitable treatment of all candidates and fosters a culture of innovation and excellence.