Chanel Customer Service Assistant Intern

Chanel, a distinguished name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the larger Chanel conglomerate, the brand offers unparalleled opportunities for growth and development within a culture that values diversity and inclusion. Chanel's commitment to excellence extends beyond its products to the workplace environment, fostering a space where creativity and individuality are celebrated.

1. Coordinate between the outsourced Client Care center and Chanel teams, including after-sales service, boutiques, retail teams, and product operations, to provide precise information and impeccable service to clients.
2. Monitor and update ongoing client cases using Salesforce, the tool utilized by Client Care advisors.
3. Update procedures to ensure constant optimization and personalization of client relations.
4. Contribute to the continuous improvement of case handling quality by upholding Chanel's established processes.
5. Develop and construct a digital community dedicated to various activities to enhance process digitalization and communication facilitation.
6. Coordinate client requests with other regions, primarily Asia and the US, to offer a worldwide service of excellence.
7. Engage in global discussions on service and process improvement.

1. Currently pursuing a degree from a Business School or University with a focus on Customer Service and Luxury.
2. Demonstrates rigor, responsiveness, and efficiency.
3. Recognized for the ability to communicate with diverse stakeholders, constant optimization focus, and pragmatic approach.

1. Proficiency in office tools such as PowerPoint and Excel.
2. Aptitude for digital tools.
3. Flawless written French and strong command of English.

No prior experience required, but a keen interest in luxury customer service is essential.

Pursuing a degree from a Business School or University.

Compensation provided.

Opportunity to work in a prestigious luxury brand with exposure to international operations and a focus on personal and professional development.

Chanel fosters an inclusive culture that promotes personal growth and collective performance. The brand believes in the uniqueness of each individual, enhancing team diversity, complementarity, and efficiency. Chanel values the experience and potential each candidate brings to the Maison.