Chanel Customer Service Assistant Intern

Monaco • Monaco

Thursday, July 24, 2025

Chanel, a beacon of luxury and innovation, is renowned for its timeless elegance and pioneering spirit. Founded by the visionary Gabrielle Chanel, the brand continues to balance heritage with modernity across its three divisions: Fashion, Fragrance & Beauty, and Watches & Fine Jewelry. As a multinational entity with a decentralized structure, Chanel operates in over 110 countries, offering a plethora of opportunities for personal and professional growth.

1. Assist the Customer Service Manager in daily operations.
2. Provide exceptional service to local and international clients during item deposits and pickups.
3. Convert dissatisfied clients into loyal patrons through excellent interpersonal skills.
4. Advise clients on appropriate maintenance for various products.
5. Participate in the operational management of the Customer Service department, including tracking ongoing repairs, managing computerized repair records, overseeing dispatch to workshops, inspecting returned items, drafting correspondence, and handling phone communications.
6. Support minor in-store repairs.

1. Currently enrolled in a higher education program in commerce or management.
2. Previous experience in retail or management.
3. Interest in fashion and the retail industry.

1. Proficiency in English.
2. Competency in computer applications.
3. Dynamic and meticulous with a strong service orientation.

Prior experience in retail sales, stock management, or general management is required.

Currently pursuing higher education in commerce or management.

Interns will receive a comprehensive onboarding program, including training on Chanel's history and products. The role offers opportunities to deepen retail knowledge and enhance communication skills while engaging with various European departments. Interns will join a community of young talents, fostering professional networking.

Chanel values the uniqueness of each individual, which enriches its teams. The company is committed to diversity in all its forms and ensures fair treatment of every application. The workplace culture at Chanel is one of respect, innovation, and excellence.