Chanel Customer Service and Repair Assistant Intern

Chanel, a visionary and pioneering luxury fashion house, is renowned for its commitment to creativity and innovation, seamlessly blending heritage with modernity. As part of a global conglomerate, Chanel operates across three main divisions: Fashion, Fragrance and Beauty, and Watches and Fine Jewelry, with a presence in over 110 countries. This decentralized multinational company offers a wealth of opportunities for personal and professional growth.

1. Assist the Customer Service Manager with daily operations.
2. Provide exceptional service to local and international clients during item drop-offs and pick-ups.
3. Transform dissatisfied clients into loyal customers through excellent interpersonal skills.
4. Advise clients on appropriate maintenance for various items.
5. Participate in the operational management of the Customer Service department, including tracking ongoing repairs, managing computerized repair records, coordinating with workshops, inspecting returned items, drafting correspondence, and handling phone communications.
6. Support in performing minor repairs within the boutique.

1. Currently enrolled in a higher education program in commerce or management.
2. Previous experience in retail or management, such as sales or stock management.

1. Proficiency in English and computer tools.
2. Strong interpersonal and communication skills.
3. Dynamic and detail-oriented with a strong sense of service.

A minimum of one prior experience in retail or management is required.

Currently pursuing higher education in commerce or management.

Interns will benefit from a comprehensive integration program, including training on Chanel's history and products, enhanced retail knowledge, and communication skills development. Opportunities to join a Young Talent Community and build a professional network are also provided.

Chanel values diversity in all its forms and is committed to equitable treatment of all candidates. The company fosters a culture where the uniqueness of each individual contributes to the richness of its teams.