Chanel Customer Service Advisor

Candiac • Canada

Tuesday, November 11, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal growth and professional development. The company is committed to maintaining its legacy of excellence by nurturing talent and encouraging creativity.

1. Deliver exceptional and personalized customer service via phone, email, and chat in both French and English.
2. Respond promptly to incoming inquiries while adhering to Chanel's high standards of excellence.
3. Accurately create and manage service tickets in Salesforce Service Cloud to ensure efficient resolution of customer requests.
4. Address and follow up on a wide range of customer concerns, including order status, payments, fraud management, returns, exchanges, and deliveries.
5. Maintain and update the customer database to ensure a seamless and personalized customer experience.
6. Prioritize excellence in customer experience at every touchpoint.
7. Highlight sales opportunities by presenting Chanel's iconic products and introducing customers to the brand's immersive universe.
8. Guide customers smoothly through the e-commerce platform, ensuring a pleasant and flawless online journey.

1. Minimum of two years of experience in customer service within the luxury, hospitality, or high-demand relational environment.
2. Bilingual proficiency in French and English, both spoken and written.
3. Commitment to maintaining high standards of professionalism and brand integrity in every interaction.

1. Proficiency in CRM systems, preferably Salesforce Service Cloud, e-commerce platforms, and Microsoft Office Suite.
2. Strong problem-solving abilities and multitasking skills.
3. Positive team spirit with a willingness to adapt and learn new tools or processes.
4. Flexible availability to work full-time in the office.
5. Commitment to customer confidentiality and professional presentation in line with Chanel's brand image.

A minimum of two years in customer service within the luxury sector, hospitality, or a high-demand relational environment.

Opportunity to actively contribute to the dynamic growth and daily operations of Chanel's e-commerce division. Gain enriching experience in the luxury retail sector, enhancing professional skills and exceptional customer service acumen.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and contributes to collective progress. The company values the uniqueness of each individual, which enhances the diversity, complementarity, and effectiveness of its teams. Chanel encourages candidates to share their perspectives, experiences, and potential with the company.