Chanel Customer Care Associate

Seoul • South Korea

Monday, January 5, 2026

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to elegance, style, and exceptional quality. As part of the global luxury conglomerate, Chanel offers a dynamic and innovative work environment, fostering creativity and excellence. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.

1. Respond to customer inquiries and handle complaints via phone and email regarding products, after-sales service, and exchanges.
2. Prepare necessary reports to ensure superior customer service.
3. Facilitate communication between the call center and retail stores to verify and relay accurate information.
4. Identify and report accurate case studies to enhance service quality.
5. Manage customer claims and coordinate with relevant departments.

1. Possess a sincere and proactive customer service mindset.
2. Exhibit exceptional empathy and communication skills as a team player.
3. Preferably hold a degree in consumer-related fields or possess relevant counseling certifications.
4. Proficient in basic computer operations.
5. Capable of simple English communication, with business-level proficiency preferred.

1. Customer service excellence
2. Effective communication
3. Problem-solving
4. Team collaboration
5. Basic computer proficiency
6. English communication

Previous experience in customer service or related fields is preferred.

Degree in consumer-related fields or relevant certifications preferred.

Chanel offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury fashion industry.

Chanel's workplace culture is defined by its dedication to luxury, innovation, and excellence. Employees are part of a collaborative and creative environment where they are encouraged to uphold the brand's prestigious reputation and contribute to its ongoing success.