Chanel Customer Care Advisor

Taipei Taiwan

Thursday, January 23, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and exceptional craftsmanship. As part of the illustrious Chanel family, employees are immersed in a culture that values creativity, innovation, and the unique contributions of each individual. Chanel is committed to fostering an inclusive environment that encourages personal growth and collective advancement, enhancing the diversity and efficiency of its teams.

1. Serve as the primary point of contact for customers, understanding and addressing their needs with patience and proactivity.
2. Communicate customer feedback and suggestions to relevant departments to facilitate continuous improvement.
3. Build long-term relationships with customers through telephone consultations, enhancing customer satisfaction and brand perception.
4. Demonstrate expertise in Chanel products and retail operations during customer interactions, responding to inquiries with professionalism and enthusiasm.
5. Handle customer complaints with composure and tact, offering tailored solutions to enhance the customer experience.
6. Report complaints and special cases to supervisors and relevant departments for analysis and resolution.
7. Share clear and precise case information, customer feedback, and proposed solutions with the team.

1. Associate or Bachelor's degree, preferably in Customer Service.
2. Minimum of 2 years of experience in telephone customer service, preferably in the retail or luxury beauty industry.
3. Positive and optimistic personality with a passion for serving others.
4. Ability to demonstrate empathy, patience, and resilience in various customer scenarios.
5. Growth mindset with self-motivation, reflection, and adaptability.
6. Strong emotional management and stress tolerance.
7. Willingness and ability to listen and anticipate customer needs.
8. Excellent interpersonal, communication, inquiry, logical analysis, problem-solving, and time management skills.
9. Enthusiastic about teamwork and capable of independent work.

1. Customer service expertise
2. Product knowledge
3. Communication skills
4. Problem-solving abilities
5. Emotional intelligence
6. Time management
7. Team collaboration

A minimum of 2 years in telephone customer service, ideally within the retail or luxury beauty sectors.

Associate or Bachelor's degree, preferably in Customer Service.

Chanel offers a comprehensive benefits package that includes opportunities for professional development and personal growth within a supportive and inclusive work environment.

Chanel is dedicated to cultivating a culture of inclusivity that promotes individual growth and collective progress. The company values the unique perspectives, experiences, and possibilities that each employee brings, enhancing team diversity and complementarity.