Chanel CRM Projects and Clienteling Executive

London • UK

Wednesday, June 25, 2025

Chanel, a prestigious name in luxury fashion, operates as an independent entity renowned for its commitment to creativity and innovation. As part of its global influence, Chanel cultivates human potential and strives to make a positive impact worldwide. The brand's beauty division, Chanel Beauty, is dedicated to empowering individuals through exceptional fragrance, makeup, and skincare offerings.

1. Develop and implement Clienteling tools and processes for the Fragrance and Beauty division.
2. Support in-store processes and tools to enhance client recruitment and loyalty.
3. Build strong relationships with UK business teams and IT for smooth tool functioning and user adoption.
4. Provide comprehensive training and communication to embed Clienteling mindset in the Retail community.
5. Create clear processes, frameworks, and client journeys to ensure effective Clienteling actions.
6. Establish a Super User community among Retail stores for peer-to-peer learning and continuous improvement.
7. Capture and refine enhancements for Clienteling tools, collaborating with stakeholders to meet project timelines.
8. Conduct tool testing, identify bugs, and manage resolution with IT.
9. Train Retail community on Clienteling tools and develop training content for internal digital channels.
10. Analyze data to generate reports on Clienteling performance and share insights with the Retail community.
11. Collaborate with the Retail team to maximize Clienteling visibility and adoption.
12. Support the ongoing roadmap for Client projects and CRM to meet business needs.

1. Ability to multitask and assess situations quickly with minimal supervision.
2. Great attention to detail and strong communication skills.
3. Competence in project coordination and digital software usage.
4. Agile mindset and approach to work.
5. Highly organized and self-motivated individual.
6. Adaptable and community-driven team member.

1. Proficiency in Microsoft 365, especially Excel and PowerPoint, and iOS software.
2. Strong interest in client behaviors and passion for Clienteling and CRM.
3. Ability to build relationships and collaborate successfully.
4. Strong analytical skills for data-driven insights and actions.

Experience in project coordination and digital software usage within a retail or luxury environment is required.

Chanel offers a comprehensive benefits package, including private medical insurance, pension plans, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel fosters an inclusive culture that nurtures personal growth and collective progress. The brand values diversity and encourages applications from individuals who can contribute unique perspectives and potential. Chanel is committed to sustainability and requires collective action from all employees to deliver on its sustainability ambitions.