Chanel CRM Operations Coordinator

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development within a dynamic and sophisticated work environment. The brand is committed to fostering a culture of excellence and creativity, making it an ideal employer for those passionate about luxury and fashion.

1. Support the operational execution of all CRM campaigns across relevant channels.
2. Assist in campaign setup, target briefing, communications with regional and global teams, scheduling, deployment, and tracking to ensure accuracy and alignment with campaign objectives.
3. Provide logistical and administrative support for sampling programs and boutique events tied to CRM initiatives.
4. Support the creation and distribution of campaign reports, dashboards, and performance insights post-campaign.
5. Coordinate with cross-functional teams and external vendors to ensure campaign requirements and timelines are met.
6. Assist in troubleshooting operational issues and identifying areas for process improvement.
7. Contribute to documentation of CRM processes, workflows, and standard operating procedures.

1. University degree in business, marketing, or related field.

1. Strong documentation skills, particularly with MS Office tools (Word, Excel, PowerPoint).
2. Strong numerical and detail-oriented skills.
3. Clear communication skills with internal counterparts and external vendors.
4. Time management, collaboration, organization, and proactive flexibility.
5. Attention to detail and high accuracy in managing data, segments, and assets.
6. Ability to maintain professional relationships with stakeholders.
7. Excellent organization, planning, and project management skills.
8. Problem-solving and analytical skills.
9. Proficiency in English, with additional skills in Korean or French being advantageous.

1-3 years of related experience in marketing operations, CRM operations, or campaign execution support. Experience in luxury retail, beauty, or clienteling environments is a strong plus. Familiarity with CRM or marketing automation tools (e.g., Salesforce, SFMC, HubSpot, Braze, CDP) is desirable.

University degree in business, marketing, or related field.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and exclusive employee discounts, fostering a supportive and rewarding work environment.

Chanel is dedicated to cultivating a culture of innovation, collaboration, and excellence. The workplace environment is one of sophistication and creativity, encouraging employees to thrive and contribute to the brand's legacy of luxury and style.