Chanel CRM Intern

Brussels • Belgium

Tuesday, December 2, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers a dynamic work environment that fosters creativity and professional growth. The brand is committed to cultivating a diverse and inclusive workplace, where unique perspectives are valued and contribute to the collective success of the team.

1. Assist in maintaining and optimizing client databases to ensure data accuracy and effective segmentation for targeted campaigns.
2. Support the execution of personalized mailings and email campaigns using behavioral and transactional data.
3. Contribute to strategies aimed at expanding the client base and improving retention metrics.
4. Assist in monitoring and analyzing loyalty program performance, including enrollment, engagement, and redemption rates.
5. Provide insights to optimize loyalty initiatives and strengthen client relationships.
6. Create dashboards and reports to monitor key performance indicators such as open rates, conversion rates, and engagement scores.
7. Analyze client behavior and propose actionable insights to enhance campaign effectiveness.
8. Participate in client engagement initiatives, events, and activations aligned with Direct-to-Consumer objectives.

1. Bachelor's or Master's student in Marketing, Business, Digital, Data Analytics, or related field.
2. Fluent in English, French, and Dutch, both spoken and written.

1. Excellent command of Excel for data analysis and reporting.
2. Proficiency in Outlook, Word, and PowerPoint.
3. Strong analytical mindset with the ability to interpret data and identify trends.
4. Detail-oriented and organized with excellent time management skills.
5. Proactive and entrepreneurial, comfortable working independently.

No prior professional experience required, but relevant academic projects or internships in CRM or data analysis are advantageous.

Bachelor's or Master's student in Marketing, Business, Digital, Data Analytics, or related field.

Opportunity to gain hands-on experience in a leading luxury brand, working in a dynamic and inclusive environment that values personal growth and professional development.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from candidates who can bring diverse perspectives and experiences to the brand.