Chanel CRM Engagement and Communication Assistant

Paris • France

Tuesday, December 23, 2025

Chanel, a distinguished leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the global luxury conglomerate, Chanel offers its employees a unique opportunity to contribute to a brand that is synonymous with elegance and sophistication. The Parfums Beauté division, in particular, focuses on creating exceptional customer experiences and fostering brand loyalty through innovative strategies.

1. Contribute to the development and implementation of the CRM engagement plan, ensuring alignment with strategic objectives.
2. Collaborate with European markets to define and deploy local CRM initiatives.
3. Coordinate with CRM teams across 14 European countries to ensure cohesive communication strategies.
4. Analyze campaign performance using specific KPIs and propose optimization actions.
5. Respond to ad hoc market requests and develop briefs respecting market constraints.
6. Facilitate the CRM Europe community to guide markets in their animation plans.
7. Monitor competitive landscape to identify CRM best practices and innovations.

1. Currently enrolled in a business school or equivalent university program.
2. Familiarity with digital customer-centric activations.
3. Strong organizational skills and autonomy.
4. Recognized for versatility and rigor.

1. Data analysis and interpretation to optimize CRM campaigns.
2. Effective communication with international teams and markets.
3. Collaborative spirit and project management capabilities.
4. Creativity and innovation in proposing new ideas.
5. Strong organizational and project coordination skills.
6. Adaptability in dynamic work environments.
7. Interest or understanding of the luxury sector.

Experience in managing operational projects related to customer engagement and CRM strategies is preferred.

Currently pursuing a degree in business or a related field.

Chanel offers an integration program, including training on the brand's history and products. Employees will deepen their client knowledge, understand European market challenges, and enhance communication skills. Participation in events will allow integration into a Young Talent Community, fostering professional networking.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity, complementarity, and efficiency. Chanel encourages applications from diverse backgrounds, valuing the perspectives, experiences, and potential contributions of all candidates.