Chanel CRM & Client Engagement Project Assistant

Paris • France

Tuesday, December 23, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to exceptional craftsmanship and innovative design. As part of a global conglomerate, Chanel offers a dynamic and international work environment where creativity and individuality are celebrated. The brand is dedicated to fostering a culture of inclusivity and growth, ensuring each team member contributes to the collective success.

1. Assist in developing a comprehensive communication and CRM targeting plan for Europe.
2. Coordinate CRM campaigns across digital, online, and offline platforms in collaboration with various divisions and European markets.
3. Manage internal CRM providers to ensure operational execution of campaigns.
4. Analyze campaign results to identify best practices and refine strategies.
5. Handle CRM tool orders for the European region, including mailings, catalogs, and brochures.
6. Support European markets with retail orchestration and one-to-one clienteling tools.
7. Occasionally assist in creating strategic presentations for the European Marketing Direction and CRM Committees.
8. Conduct competitive benchmarking and analyze email strategies of brands during events such as Fashion Week.

1. Currently pursuing a Master's degree from a Business School or University (equivalent to Bac+5).
2. Previous experience in Client Marketing and/or CRM.

1. Strong analytical and synthesis skills with a numerical aptitude.
2. Proficiency in Excel (including VLOOKUP, pivot tables, and formulas) and PowerPoint.
3. Fluency in English.
4. Knowledge of Adobe Campaign and/or Salesforce is advantageous.

A proven track record in client marketing or CRM, preferably within the luxury or retail sectors.

Pursuing a Master's degree from a Business School or University.

Opportunities to collaborate with diverse teams across Europe and globally, gaining visibility on strategic projects. Access to a network of young talents and internal events to build professional connections.

Chanel is committed to cultivating an inclusive culture that promotes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity, complementarity, and efficiency.