Chanel Collaboration Platforms Service Owner

Chanel, a prestigious name in luxury fashion, is part of a global conglomerate renowned for its dedication to innovation and quality. With a presence in over 100 countries, Chanel is committed to fostering a collaborative culture that enhances both individual and collective productivity. The brand invests heavily in state-of-the-art digital tools and smart devices, ensuring its employees and partners are equipped to contribute to the House’s long-term brand equity.

1. Manage and evolve collaboration and productivity solutions, including messaging, Microsoft 365, and meeting tools, for the entire organization.
2. Enhance service quality and collective efficiency through high-performing collaborative tools.
3. Secure and modernize the digital workplace, anticipating technological advancements such as AI and automation.
4. Unite global IT Support teams around a shared vision and roadmap.
5. Lead the integration of new solutions, ensuring robustness, security, and alignment with business needs.
6. Act as a technical referent for the RUN team, advising on incident, request, and change management for collaboration services.
7. Ensure architecture standards are followed and contribute to operational cybersecurity for all collaboration services.

1. Strong experience (minimum 5 years) in architecting and administering collaboration and messaging solutions such as Microsoft 365, Exchange, Teams, and SharePoint.
2. Expertise in cybersecurity for collaborative environments.
3. Fluent in English.
4. Autonomy, rigor, and project management abilities.

1. Team spirit and educational skills with the ability to explain technical topics to non-experts.
2. Comfort in complex and multicultural environments.
3. Problem-solving and continuous improvement mindset.
4. Technical expertise in digital innovation and transformation, especially integrating AI into everyday work.

A minimum of 5 years in architecting and administering collaboration and messaging solutions.

Chanel offers a central role in the digital transformation of a world-renowned company, opportunities to lead innovative projects, and rich international interactions with possibilities for growth into architecture or management roles. The environment values teamwork, knowledge-sharing, and skills development.

Chanel thrives on a collaborative culture that emphasizes seamless cooperation between employees, external providers, and strategic partners. The company values digital innovation and transformation, particularly the integration of AI into everyday work, and supports a multicultural team environment.