Chanel Client Service Advisor

Dubai UAE

Thursday, January 23, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and innovative spirit. As part of the esteemed Chanel family, employees are immersed in a culture that values creativity, excellence, and a commitment to delivering unparalleled luxury experiences. Chanel is a part of a larger conglomerate that upholds the highest standards of craftsmanship and service across its prestigious brands.

1. Serve as the primary contact for client inquiries, independently managing cases with a focus on quality, trust, and empathy.
2. Build and nurture long-term client relationships by exceeding service expectations and ensuring satisfaction.
3. Demonstrate a profound understanding of Chanel products and services to address inquiries effectively.
4. Resolve client issues promptly, collaborating with Senior Client Service Advisors when necessary.
5. Strengthen partnerships with boutiques to ensure a seamless client experience.
6. Support clients with navigation, troubleshooting, and personalized assistance.
7. Facilitate clear handovers and escalate cases to appropriate teams, providing valuable insights.

1. Proven experience in client care with a proactive approach to meeting client needs.
2. Strong interpersonal and communication skills, with the ability to build robust relationships.
3. A positive, empathetic attitude with resilience in addressing client queries.
4. Adaptability, creative problem-solving, and quick thinking.
5. A growth mindset with a passion for learning and self-improvement.

1. Exceptional client service skills with a focus on quality and empathy.
2. Strong communication and interpersonal abilities.
3. Proficiency in navigating various systems and technologies.
4. Ability to collaborate effectively across divisions.
5. Problem-solving skills and adaptability.

Proven experience in client care, preferably within the luxury sector, demonstrating a proactive approach to meeting client needs.

Opportunities for career growth and development aligned with personal aspirations. Exposure to advanced platforms, technology, and systems in a comprehensive client care environment.

Chanel fosters an inclusive, client-centric environment that values co-creation and agility. The company is dedicated to personal growth and collective progress, encouraging employees to bring their unique perspectives and experiences to the team.