Chanel Client Operations Coordinator

Paris • France

Friday, July 25, 2025

Chanel, a paragon of luxury and sophistication, was established by Gabrielle Chanel in the early 20th century. The brand offers an extensive range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. Chanel is renowned for its acquisition of numerous specialized suppliers and Métiers d'art, with eleven of them residing at 19M, located between Paris and Aubervilliers. Committed to ultimate luxury, Chanel delivers exceptional craftsmanship and places creativity at the core of its values. As part of its dedication to excellence, Chanel is part of a larger conglomerate that emphasizes innovation and quality across all its brands.

1. Provide customer support and order administration, advising and assisting colleagues via phone before, during, and after purchases.
2. Ensure efficient handling of email inquiries and prioritize interventions during peak times.
3. Proactively manage and follow up on customer cases, alerting to any anomalies or sensitive situations.
4. Coordinate with logistics teams to track orders from registration to final delivery.
5. Verify and monitor order payments to ensure compliance.
6. Act as the liaison between IT, accounting, transport, and external partners, particularly payment platforms.
7. Contribute to weekly 'voice of the customer' reporting.
8. Oversee operational coordination between pickup points and the logistics center, managing storage capacity and following up on uncollected parcels.
9. Inform pickup points of important dates, system updates, online launches, and activity periods.

1. Bachelor's degree or equivalent in a relevant field such as Business Administration or Marketing.
2. Previous experience in a similar role.

1. Strong service orientation and excellent interpersonal and communication skills.
2. Ability to handle stress and sensitive situations with composure.
3. Proficiency in digital tools and information systems, with familiarity in Hybris and AX being advantageous.
4. Fluency in written and spoken English.
5. Meticulous attention to detail and strong organizational skills.
6. Teamwork and collaboration skills.

A minimum of one year of experience in a similar customer service or operations role within the luxury fashion industry.

Bachelor's degree or equivalent in Business Administration, Marketing, or a related field.

Chanel offers a dynamic environment that fosters excellence and personal growth, providing opportunities for career advancement and diverse career paths. The company values diversity and is committed to equitable treatment of all candidates.

Chanel prides itself on its independence as a creative house that places people at the center of its operations. The company cultivates an environment of excellence while encouraging the personal and professional development of its employees. Chanel values the uniqueness of each individual, believing that diversity enriches its teams.