Chanel Client Marketing Assistant (Alternance)

Chanel is an independent, globally recognised luxury maison active across haute couture, ready-to-wear, accessories, fragrances and beauty. As an employer, Chanel emphasizes craftsmanship, creative excellence and discreet service standards, offering structured learning paths and cross-disciplinary exposure within an internationally respected brand.

1. Support execution of client marketing and CRM campaigns across local boutiques and digital channels, from brief to live deployment.
2. Manage and maintain client databases: segmentation, cleansing, and preparation of mailing lists for targeted activations.
3. Produce regular campaign and performance reports (KPI tracking), drawing actionable insights for optimisation.
4. Coordinate with boutique teams, retail operations and central marketing to ensure alignment on promotions, events and client communications.
5. Assist in the organisation and operational delivery of client‑facing events and in‑store activations.
6. Prepare presentation materials and assets for internal stakeholders and external partners.
7. Contribute to the development of client communication content, ensuring brand consistency and excellence in execution.

1. Enrolment in a recognised higher‑education programme in Marketing, Business, Communication or similar and eligible for alternance (work‑study) beginning September 2026.
2. Strong organisational aptitude with proven ability to manage multiple projects and deadlines.
3. Analytical mindset with an attention to detail for data preparation and KPI reporting.
4. Excellent written and verbal communication skills for coordination with boutiques and internal teams.
5. Professional maturity, discretion and an affinity for luxury retail environments.

1. CRM campaign execution and client segmentation
2. Microsoft Excel (data preparation and basic analysis)
3. Microsoft PowerPoint (presentation creation)
4. Google Workspace (Docs, Sheets, Slides)
5. Reporting and KPI tracking
6. Event coordination and boutique liaison
7. Cross‑functional collaboration

Previous internship or practical experience in marketing, CRM, retail operations or client relations is desirable; this role is appropriate for candidates at the start of their professional career seeking a work‑study placement in luxury client marketing.

Currently enrolled in a Bachelor's or Master's programme in Marketing, Business, Communication or a related discipline and eligible for an alternance contract starting September 2026.

Chanel's workplace culture blends artisanal heritage with modern commercial rigour; teams operate with exacting standards and a collective commitment to brand excellence. The environment favours mentorship, cross‑disciplinary collaboration and discretion, offering immersive exposure to luxury marketing at a global maison.