Chanel Client Intelligence Manager

Chanel, a prestigious name in the luxury fashion industry, is renowned for its dedication to high-end creations, including Haute Couture, Prêt-à-Porter, and a wide range of accessories. As part of its commitment to excellence, Chanel has acquired numerous specialized suppliers and manufacturers, ensuring exceptional craftsmanship. The brand, founded by Gabrielle Chanel, remains a paragon of luxury and creativity, with its headquarters situated between Paris and Aubervilliers.

1. Lead strategic client behavior analysis to inform fashion strategy, connecting data, expertise, and emerging trends.
2. Contribute to strategic cycles and key projects, providing critical client insights and supporting leadership in decision-making.
3. Proactively propose impactful cross-analyses on client experience, distribution, and product strategy.
4. Identify market trends and client behavior dynamics, integrating societal, luxury sector, and competitive insights with client data.
5. Align practices around client data usage, fostering shared governance that integrates business needs, technical possibilities, and regulatory requirements.
6. Facilitate cross-functional dialogue to align analysis methods and KPIs, enhancing knowledge sharing.
7. Guide teams in independently utilizing client insights, establishing methods and work rituals to translate challenges into strategic directions.
8. Propose advancements in tools, analytical models, and methodologies in collaboration with Data Management teams.
9. Ensure ethical, confidential, and excellent client data exploitation.
10. Manage and develop a multidisciplinary team, fostering autonomy, skill development, and collaborative processes.
11. Align team vision with strategic client intelligence ambitions, enhancing its structure, growth, and impact.
12. Coordinate with external partners, ensuring consistency and quality of deliverables.

1. Master's degree in business, engineering, or equivalent.
2. Minimum 10 years of experience in analytical and strategic roles, preferably in luxury or premium consumer goods.

1. Strong data culture and business acumen.
2. Ability to transform data into strategic transformation levers.
3. Excellent communication, synthesis, and storytelling skills.
4. Collaborative and cross-functional leadership.
5. Fluency in English and proficiency in analytical tools (BigQuery, PowerBI, Excel).
6. Interest in client dynamics, cultural trends, and luxury evolution.

Minimum 10 years in analytical and strategic roles, ideally within the luxury or premium consumer goods sector.

Master's degree in business, engineering, or equivalent.

Chanel offers a dynamic environment that fosters excellence and personal growth, with opportunities for career advancement and diverse career paths. The company values diversity and is committed to equitable treatment of all candidates.

Chanel prides itself on being an independent creative house that places people at the center of its operations. The brand cultivates an environment of excellence while promoting personal fulfillment and valuing the uniqueness of each individual.