Chanel Client Insights & Analytics Lead

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to creativity, innovation, and excellence. As part of its global operations, Chanel offers a dynamic work environment that encourages personal and professional growth. The company is dedicated to fostering a culture of inclusivity and sustainability, aligning with its mission to make a positive impact on the world.

1. Lead the understanding of client behaviors and connect client landscape with business performance.
2. Drive insights into client recruitment, retention, and loyalty, using data-driven insights to enhance client experiences and support business growth.
3. Champion a data-driven, client-centric culture across the Fragrance & Beauty UK Region.
4. Leverage multiple data sources to identify opportunities and recommend impactful business actions through data-storytelling.
5. Monitor and report on client KPIs through monthly dashboards and deep dive into client product and channel performance.
6. Analyze and communicate on recruitment, retention, and loyalty behaviors, developing relevant KPIs to guide business decisions.
7. Lead client segmentation to identify key profiles, trends, and behavioral triggers, providing actionable business recommendations.
8. Support CRM and client targeting strategies across various channels for stronger personalization and relevancy.
9. Partner with BI and IT teams to ensure data quality, automated reporting, and actionable insights.
10. Develop propensity modeling based on client trends to identify business opportunities.
11. Collaborate with the sales team to understand levers and opportunities that drive client engagement.
12. Oversee UK Fragrance & Beauty client data, ensuring accuracy and readiness.
13. Champion data stewardship and cross-department collaboration, driving insight-led decision-making.

1. Experience in senior client or business insights roles with strong analytical and data governance skills.
2. Proven track record of working with and analyzing multiple data sources.
3. Proficiency in CRM and clienteling systems, and creative data visualization tools like PowerBI.
4. Solid knowledge of data privacy laws.

1. Strong analytical and problem-solving skills.
2. Ability to translate insights into compelling data-storytelling.
3. Excellent communication and relationship-building abilities.
4. Attention to detail and capability to prioritize workload.

Experience in senior client or business insights roles, with a focus on analytics and data governance.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and lifestyle benefits such as arts and culture ticket discounts. Benefits are eligibility dependent and subject to change.

Chanel is committed to creating an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams. Sustainability is a key performance driver, embedded in Chanel's ways of working.