Chanel Client Hospitality Manager

Chanel, a paragon of luxury fashion, is renowned for its commitment to timeless elegance and innovative design. As a part of the illustrious fashion industry, Chanel offers a unique opportunity to work within a brand that values creativity, individuality, and excellence. The company is dedicated to fostering an environment where diversity is celebrated, and each team member's unique contributions are valued.

1. Oversee and enhance the client hospitality experience in the boutique, ensuring a seamless and personalized service for all visitors.
2. Lead and develop a team of hospitality hosts to deliver exceptional customer service and uphold Chanel's standards of excellence.
3. Collaborate with the Marketing team to implement new tools and strategies for client engagement and appointment management.
4. Coordinate with external service providers to ensure the highest standards of hospitality are maintained.
5. Manage scheduling and staffing to align with boutique traffic and client needs.
6. Resolve client issues and manage unforeseen circumstances with professionalism and poise.
7. Maintain relationships with local luxury partners and international Chanel markets to enhance the client experience.

1. Significant experience in retail or hospitality management.
2. Proven ability to lead and develop a team.
3. Strong leadership and service-oriented mindset.
4. Proactive, curious, and innovative approach to problem-solving.
5. Excellent interpersonal skills and memory.
6. Adaptability to a fast-paced and evolving environment.
7. Fluency in English.

1. Leadership and team management
2. Customer service excellence
3. Strategic thinking and planning
4. Relationship building
5. Problem-solving
6. Cultural sensitivity and awareness

Significant experience in retail or hospitality management is required.

Chanel offers a dynamic work environment where diversity is embraced, and professional growth is supported.

Chanel's workplace culture is one of inclusivity and innovation, where team members are encouraged to express their individuality and contribute to the brand's legacy of excellence. The company values diversity in all its forms and fosters a collaborative and supportive environment.