Chanel Client Hospitality Host

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to creativity, femininity, and audacity, as originally envisioned by Gabrielle Chanel. As part of the larger luxury conglomerate, Chanel continues to set the standard for radical creation and exceptional craftsmanship, offering clients a continuous dream through unique silhouettes and unparalleled experiences.

1. Warmly welcome each client upon arrival at the boutique, adhering to the brand's codes.
2. Engage with clients to understand the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Enhance the waiting experience for clients using the tools provided by the brand.
4. Identify VIP clients and proactively offer additional services, such as connections with local hotels or restaurants.
5. Ensure smooth client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, record outcomes, and liaise with sales teams.
7. Engage clients with storytelling about the history of the brand and the Biarritz boutique to spark curiosity.
8. Promote the surrounding cultural and gastronomic activities to inform clients and support sales advisors.
9. Maintain the brand's image and ensure the boutique is well-presented.
10. Propose improvements to enhance the client experience.
11. Participate in the animation of Morning Briefs.

1. Significant experience in client-facing roles (hospitality, restaurant, animation, concierge services).

1. Excellent interpersonal skills and strong memory.
2. Proactive with listening and adaptation skills.
3. Ability to prioritize effectively.
4. Storytelling skills and ability to evoke emotions.
5. Sensitivity to fashion and intercultural openness.
6. Fluency in English.

Significant experience in client-facing roles such as hospitality, restaurant, animation, or concierge services is required.

Chanel values diversity in all its forms, fostering a rich team environment where individual uniqueness contributes to collective success.

Chanel fosters a culture of excellence and creativity, valuing diversity and the unique contributions of each team member. The brand is committed to providing an inclusive environment where innovation and individuality are celebrated.