Chanel Client Experience Manager

Milan • Italy

Thursday, July 17, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the esteemed Chanel brand, the Fragrance & Beauty division is dedicated to delivering unparalleled customer experiences that reflect the brand's unique identity and commitment to excellence.

1. Oversee client engagement and stimulate product sell-out in the designated region.
2. Ensure the delivery of the Chanel Client Experience to end customers, maintaining the brand's distinctive image.
3. Manage and execute short-term makeup and beauty events, provide sales consultations, and oversee skincare cabins.
4. Activate client experience activities within assigned stores in collaboration with the Client Experience and Field Development departments.
5. Ensure flawless execution of trade marketing animations, including material control, implementation, and staff coordination.
6. Provide training support for Beauty Advisors (BAs) in collaboration with the Training department, ensuring knowledge of products and client experience standards.
7. Record and integrate on-floor training activities with those conducted by the Training department.
8. Enhance sell-out and market share through sales support, brand visibility improvement, and stock management.
9. Maintain the brand's image and activities at points of sale, ensuring cleanliness, stock levels, and adherence to merchandising guidelines.

1. Understanding of multi-brand retail dynamics.
2. Empathy and strong communication skills (B2C and B2B).
3. Sales-related interpersonal and negotiation skills.
4. Proficiency in communication, including active listening and specific language use.
5. Sensitivity to the luxury and beauty sectors, driven by curiosity and initiative.
6. Knowledge of Microsoft Office and aptitude for electronic tools and devices.
7. 2-3 years of field experience in roles such as Sales Assistant, Makeup Artist, or Beautician is preferred.
8. Good command of the English language is appreciated.
9. Professional beautician diploma is appreciated.
10. Valid driver's license.

1. Client engagement and relationship management
2. Sales and negotiation
3. Event management
4. Training and development
5. Brand representation and merchandising
6. Communication and interpersonal skills
7. Technical proficiency in Microsoft Office

2-3 years of field experience in roles such as Sales Assistant, Makeup Artist, or Beautician is preferred.

Opportunities for professional growth within a prestigious luxury brand, exposure to high-end clientele, and involvement in exclusive brand events.

Chanel fosters a culture of elegance and innovation, where creativity and excellence are paramount. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and distinction.