Chanel Client Experience Expert

Queensland Australia

Monday, January 20, 2025

Chanel, a paragon of luxury and elegance, stands as a global leader in the creation, manufacture, and distribution of high-end products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by the iconic Gabrielle Chanel in 1910, the House is renowned for its commitment to superior craftsmanship and timeless creations. With a workforce exceeding 32,000 individuals worldwide, Chanel is dedicated to fostering an environment where employees can excel, leveraging their strengths and seizing new opportunities. The company offers a distinctive workplace where individuals are encouraged to immerse themselves in the brand, understand the business intricacies, and cultivate personal motivations, ensuring continuous growth, inspiration, and inclusivity. Chanel champions collaboration and respect, rooted in the conviction that diversity is integral to the success of both the organization and its people.

1. Create personalized and memorable client experiences using the Chanel experience ritual.
2. Recruit and retain clients through podium events, boutique, and retail partner events.
3. Provide tailored skincare and makeup consultations and professional treatments.
4. Perform professional skincare services and makeup bookings to enhance client satisfaction.
5. Act as a brand ambassador, embodying the Chanel Client relational promise.

1. Qualifications in Skincare with extensive experience in client interaction.
2. Makeup qualifications considered advantageous.
3. Customer service experience, preferably in a fast-paced boutique or department store environment.

1. Strong client experience mindset.
2. Excellent interpersonal and communication skills.
3. Ability to establish emotional connections with clients.
4. Adaptability to work across a roster supporting retail trading hours.

Several years of experience working one-on-one with clients in skincare and makeup.

Chanel offers competitive rewards, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Chanel fosters an inclusive and collaborative culture, emphasizing respect and diversity as essential components of its success. Employees are encouraged to grow and be inspired, with a focus on personal and professional development within a supportive environment.