Chanel Client Experience Assistant — Haute Couture (Internship)

Chanel is an independent French luxury house renowned for its haute couture, ready-to-wear, accessories and fragrance divisions. As an employer, the brand is associated with exceptional craftsmanship, discreet client service and a culture that prizes creativity, timeless elegance and meticulous attention to detail across ateliers, salons and corporate teams.

1. Support the Haute Couture client experience team in daily operations and VIP client servicing.
2. Coordinate and manage appointments, fittings and client visits in the couture salon, ensuring a seamless in-person experience.
3. Prepare client dossiers, catalogues and presentation materials ahead of appointments and private viewings.
4. Update and maintain client records in the CRM and ensure prompt follow-up on client requests and action items.
5. Liaise with ateliers, production and logistics to confirm availability, delivery timelines and bespoke requests.
6. Assist with organisation and on-site support for exclusive events, private viewings and trunk shows.
7. Draft professional client communications (invitations, confirmations and follow-up messages) under supervision.
8. Produce concise reports and post-visit summaries for senior client advisors and management.
9. Maintain strict confidentiality and deliver service that reflects haute couture standards.

1. Currently enrolled in a Bachelor's or Master's programme in fashion, luxury management, communications, marketing or a related discipline.
2. Strong written and oral communication skills with a refined, client-focused demeanour.
3. Excellent organisational skills and meticulous attention to detail.
4. High discretion, professionalism and respect for client confidentiality.
5. Availability to work flexible hours, including occasional evenings for events or fittings.
6. Demonstrated interest in haute couture and luxury fashion.

1. Clienteling
2. Appointment coordination
3. VIP client relations
4. Event coordination
5. CRM / client database management
6. Microsoft Office (Outlook, Word, Excel)
7. Professional written communication
8. Discretion and confidentiality

Internship candidates should ideally have prior client-facing experience—such as a retail or concierge internship—or one year of work in luxury retail, client relations or fashion environments; previous exposure to couture or bespoke services is an advantage.

Currently enrolled in a Bachelor's or Master's programme in fashion, luxury management, communications, marketing or a related field.

Chanel cultivates a workplace that blends artisanal excellence with refined client service. Teams operate with high standards of discretion, collaboration and attention to detail, offering immersion in craftsmanship and intimate client relationships within a storied luxury environment.