Chanel Client Engagement Project Assistant (Internship)

Chanel is a privately held luxury house renowned for its fashion, accessories, beauty and fragrance lines. As an employer, Chanel combines artisanal craftsmanship with international brand-building and offers roles that demand discretion, high standards and attention to design detail. The organization fosters cross-disciplinary collaboration between marketing, retail, product and digital teams to deliver a cohesive client experience.

1. Support the Client Engagement Project Manager in planning and executing customer engagement initiatives for the French market.
2. Coordinate project timelines, briefs and deliverables across marketing, retail, digital and CRM stakeholders to ensure on-time delivery.
3. Prepare and maintain project documentation: status reports, meeting agendas, minutes and action trackers.
4. Contribute to campaign activation tasks including content validation, distribution scheduling and in-store coordination.
5. Assist with basic data collection and performance reporting to measure campaign KPIs and client interaction metrics.
6. Liaise with external suppliers and internal production teams to follow up on assets, launches and event logistics.
7. Support QA of customer communications (email, SMS, in-store materials) and ensure brand compliance.
8. Participate in post-campaign analysis and recommendations to refine customer journey initiatives.

1. Currently enrolled in or recently graduated from a Bachelor's or Master's program in Marketing, Communications, Business, Luxury Management or a related field.
2. Strong verbal and written communication skills; fluency in French is expected and professional working proficiency in English is highly desirable.
3. Impeccable organisational skills with an ability to manage multiple priorities and adhere to tight timelines.
4. High attention to detail and a commitment to brand quality and tone.
5. Ability to work collaboratively with cross-functional teams and external partners.
6. Proactive mindset with a willingness to learn and take ownership of assigned tasks.

1. Project coordination
2. Stakeholder management
3. Excel (data collection and basic analysis)
4. PowerPoint (presentation preparation)
5. CRM fundamentals
6. Campaign activation and execution
7. Reporting and KPI tracking
8. Strong written communication

Previous internship experience in marketing, CRM, retail or luxury goods is advantageous; experience supporting multi-channel campaigns and cross-functional teams preferred.

Enrolled in or recently completed a Bachelor's or Master's degree in Marketing, Communications, Business, Luxury Management or related discipline.

Chanel cultivates a refined, creative and highly professional work environment where craftsmanship and brand integrity are paramount. Teams operate with a collaborative, detail-oriented ethos and provide mentorship opportunities for early-career talent seeking exposure to high‑profile, multi-channel client programs.