Chanel Client Engagement Partner

Madrid • Spain

Thursday, September 18, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development. The company is committed to excellence and innovation, fostering a dynamic environment where creativity and collaboration thrive.

1. Develop and lead a transformative client experience strategy, integrating data-driven insights into comprehensive client journeys.
2. Oversee the development and execution of an automated CRM strategy to enhance loyalty and engagement.
3. Drive lifecycle campaigns and personalized communications across various channels.
4. Establish and monitor advanced KPIs to identify actionable insights for continuous improvement.
5. Build and oversee an integrated loyalty strategy across online and offline touchpoints.
6. Collaborate with European teams and local stakeholders to ensure consistency and excellence in execution.

1. Proven track record in client engagement, CRM, and digital marketing.
2. Strong background in CRM, digital marketing, client experience, and lifecycle optimization.
3. Advanced proficiency in data-driven decision making and client lifecycle management.
4. Exceptional written, verbal, and presentation skills.
5. Strong financial, analytical, and organizational skills.

1. Advanced proficiency in Excel and PowerPoint.
2. Expertise in journey mapping and client lifecycle management.
3. Exceptional communication and storytelling abilities.
4. Strong business acumen and analytical skills.
5. Visionary leadership and diplomatic influence.

Demonstrated expertise in CRM, digital marketing, and client experience with increasing levels of responsibility.

The role offers the opportunity to lead strategic projects in CRM, personalization, and omni-channel engagement, with continuous training and professional growth supported by Chanel.

Chanel fosters an inclusive culture that nurtures personal growth and contributes to collective progress. The company values diversity, complementarity, and the unique perspectives each individual brings to the team.