Chanel Client Engagement Intern

Chanel is a globally recognised French maison of haute couture, ready-to-wear, fragrance and beauty, renowned for its heritage, craftsmanship and understated luxury. Operating as a privately held luxury group, Chanel maintains a global retail and distribution network and invests in talent development across creative, commercial and operational functions.

1. Support boutique clienteling activities by preparing client dossiers, coordinating VIP appointments and managing follow-up communications to nurture long-term relationships.
2. Maintain and enrich CRM records, inputting client data, tracking interactions and generating lists for targeted outreach and event invitations.
3. Assist in the planning and execution of client events, trunk shows and private appointments, including logistics, guest lists and on-site client care.
4. Produce concise client reports and basic performance analyses for the boutique management team, highlighting engagement trends and actionable insights.
5. Provide front-line support in the boutique: greeting clients, facilitating consultations, coordinating with sales advisors and ensuring discreet, elevated service.
6. Translate and localise client communications and marketing materials (as required), liaising with regional teams to ensure brand consistency.

1. Currently enrolled in or recently graduated from a university programme in business, marketing, communications, hospitality or a related discipline.
2. Excellent interpersonal skills with a polished, client-focused demeanour and the ability to represent a luxury brand with discretion.
3. Strong organisational aptitude, attention to detail and the capacity to manage multiple administrative tasks under tight timelines.
4. Professional proficiency in Japanese and business-level English preferred for effective client and cross‑functional communication.
5. Availability to work flexible hours including evenings and weekends as required by boutique events and client appointments.

1. Salesforce
2. Microsoft Excel
3. Microsoft PowerPoint
4. Google Workspace
5. Point-of-sale (POS) systems

Previous retail, client services or internship experience in luxury goods, hospitality or customer-facing environments is preferred; demonstrated exposure to clienteling, events or CRM-supported outreach is advantageous.

University enrolment or recent graduation in Business, Marketing, Communications, Hospitality or related field.

Chanel cultivates a workplace defined by meticulous craftsmanship, creative rigor and a client-first ethos. Teams operate with high standards of discretion and collaboration, offering employees exposure to cross-disciplinary projects and mentorship within a heritage luxury maison.