Chanel Client Engagement & Data Manager

Dubai • UAE

Tuesday, April 15, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of the global luxury conglomerate, Chanel offers a dynamic and inclusive work environment that fosters creativity and professional growth. The brand is committed to excellence and innovation, making it a leader in the fashion industry.

1. Ensure successful deployment and measurement of client engagement strategies across all divisions.
2. Contribute to the digital transformation in the Middle East and the European digital roadmap.
3. Support the implementation of CRM strategies and oversee clienteling initiatives.
4. Run the Loyalty program for Fashion & Beauty.
5. Build and enhance the omnichannel journey for clients in collaboration with e-commerce, CCC, marketing, and retail teams.
6. Serve as the market referent for client reports and data analysis.
7. Ensure data quality and identify opportunities for improvement.
8. Promote local best practices and represent the Middle East market in European communities.
9. Implement and manage digital solutions and tools linked to client data ecosystems.
10. Lead the transformation of systems and tools at a local level.
11. Participate in the European digital community and optimize Chanel's digital presence.

1. 7-8 years of experience in data management and analytics.
2. Strong expertise in both business and technology.
3. Proficiency in project management and transversal roles.
4. Problem-solving skills with a proactive attitude.
5. Intellectual curiosity and multicultural sensitivity.
6. Excellent communication and analytical skills.
7. Proven management skills and ability to guide teams.
8. Fluency in English; French language skills are appreciated.

1. Data management and analytics expertise.
2. Project management proficiency.
3. Strong problem-solving capabilities.
4. Effective communication skills.
5. Collaborative mindset.
6. Digital proficiency, including Microsoft Office and digital platforms.

7-8 years of experience in data management and analytics, with a strong understanding of business and technology.

Chanel offers a collaborative and inclusive culture that nurtures personal growth and professional development. Employees gain exposure to diverse business cultures and have the opportunity to work with various stakeholders across different markets.

Chanel is dedicated to fostering an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich its community.