Chanel Client Data & Insights Specialist

London • UK

Monday, April 7, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel is committed to delivering an unparalleled luxury experience across all client interactions. The brand's dedication to excellence extends to its workplace, where employees are encouraged to contribute to its legacy of sophistication and innovation.

1. Analyze client data to identify trends and provide actionable insights for optimizing client engagement and retention.
2. Develop and deliver reporting and dashboards to meet cross-departmental client insights needs.
3. Support and coach the marketing team in efficient reporting methods and act as a key partner for insights requests.
4. Oversee strategic analysis production and provide qualitative insights for senior management presentations.
5. Collaborate with retail and digital teams to enable data-driven decision-making and enhance client experiences.
6. Manage the relationship between Fashion Marketing and the BI team to ensure the evolution of Fashion Marketing reporting.
7. Assist in transitioning to a global analytics platform, ensuring data and KPI accuracy.
8. Ensure efficient database maintenance, deduplication, and data capture processes.

1. Demonstrated competence in analytical and problem-solving skills.
2. Proven experience in data visualization and proficiency in PowerBI.
3. Excellent communication and interpersonal skills for building strong stakeholder relationships.
4. Agile and proactive mindset with a focus on continuous improvement.

1. Analytical and problem-solving skills
2. Data visualization
3. Proficiency in PowerBI
4. Communication and interpersonal skills
5. Organizational and administrative skills

Previous experience in data analysis, CRM, or marketing within the luxury fashion industry is preferred.

Bachelor's degree in a related field such as Data Science, Marketing, or Business Administration.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, and Chanel product discounts. Benefits are eligibility dependent and subject to change.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing team diversity and effectiveness. Employees are encouraged to contribute to Chanel's sustainability ambitions, focusing on restoring nature, investing in circularity, advancing dignity, and promoting women's autonomy.