Chanel Client Care Team Lead
Monday, March 9, 2026
Chanel is a prestigious luxury fashion house known for its timeless elegance, innovative designs, and iconic products. As part of the global luxury conglomerate, Chanel offers a dynamic and sophisticated work environment where creativity and excellence are celebrated.
- Lead and manage the client care team to ensure exceptional customer service.
- Develop and implement strategies to enhance client satisfaction and loyalty.
- Monitor team performance and provide coaching and feedback.
- Handle escalated client issues and ensure timely resolution.
- Collaborate with other departments to improve service processes.
- Proven experience in a customer service leadership role.
- Strong communication and interpersonal skills.
- Ability to manage and motivate a team.
- Problem-solving skills and attention to detail.
- Experience in the luxury retail industry is preferred.
Several years of experience in a customer service or client care leadership role, preferably within the luxury retail sector.
This position is listed in Piscataway, New Jersey, near New York City, in USA. Chanel is actively recruiting for this and 1,878 other positions in USA.
Chanel fosters a culture of creativity, innovation, and excellence, where employees are encouraged to express their individuality and contribute to the brand's legacy. The company values diversity and offers a collaborative and inclusive work environment.
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