Chanel Client Care Advisor

Chanel is an independent French luxury maison renowned for haute couture, ready-to-wear, accessories, beauty and fine jewelry. As an employer, the brand emphasizes artisanal quality, discretion, and an uncompromising commitment to client service, offering opportunities to work within a globally respected, heritage-driven organisation.

1. Serve as primary point of contact for Chanel clients in the market, delivering white-glove client service across phone, email and digital channels.
2. Manage after-sales activities including product care guidance, repairs and returns; coordinate with boutiques, ateliers and service partners to ensure timely resolution.
3. Maintain accurate client records and interaction histories within the CRM to support clienteling and targeted follow-up.
4. Resolve customer complaints and disputes with professionalism, escalating complex issues to management following brand protocols.
5. Collaborate with boutique teams and commercial functions to support client acquisition, retention initiatives and VIP events.
6. Achieve client-satisfaction and responsiveness KPIs while upholding Chanel’s brand standards and confidentiality.

1. Professional demeanour with high standards of discretion and service excellence.
2. Strong verbal and written communication skills; proficiency in the local market language and business-level English preferred.
3. Demonstrable ability to manage sensitive client relationships and resolve complex after-sales cases.
4. Organised, detail-oriented and able to prioritise multiple client requests in a fast-paced luxury environment.

1. Clienteling
2. Omnichannel communication (phone, email, chat)
3. CRM systems and database management
4. After-sales service coordination (repairs, returns)
5. Complaint resolution and conflict management
6. Microsoft Office (Outlook, Excel, Word)

Typically 2+ years in client care, after-sales or customer service roles within luxury retail or premium services; prior boutique or brand-side experience is highly valued.

Secondary education required; tertiary qualification in hospitality, communications, retail management or a related field preferred.

Chanel’s workplace culture prioritises craftsmanship, discretion and an elevated client experience. Teams operate with a collaborative, detail-oriented ethos and a strong focus on professional development within a heritage luxury environment.