Chanel Client Advisor

Guadalajara • Mexico

Monday, February 16, 2026

ERES, a distinguished French maison established in Paris in 1968, is renowned globally for its luxury swimwear and lingerie. Known for its architectural minimalism, precise fit, and exclusive materials such as Peau Douce, ERES epitomizes understated sophistication and discreet sensuality. Since 1996, ERES has been part of the CHANEL portfolio, maintaining its independent identity with a focus on technical excellence and personalized experience.

1. Achieve and exceed sales targets, conversion rates, units per transaction, and average ticket size.
2. Execute consultative sales based on lifestyle and needs assessment.
3. Identify cross-selling opportunities among lingerie, swimwear, and beachwear.
4. Analyze individual performance and propose continuous improvement actions.
5. Build and manage an active client portfolio.
6. Provide personalized post-sale follow-up through calls, messages, and private appointments.
7. Encourage repeat purchases through in-depth knowledge of client history and preferences.
8. Invite clients strategically to launches and new collections.
9. Master current and permanent collections, advising on fit, size, structure, and technical materials.
10. Communicate brand differentiators such as architectural construction, textile quality, and timelessness.
11. Transmit the brand's positioning of silent luxury and Parisian sophistication.
12. Ensure inventory control and accuracy.
13. Handle billing and administrative processes in the POS system.
14. Adhere to visual standards and display guidelines.
15. Coordinate efficiently with Palacio de Hierro teams.
16. Embody the values of elegance, discretion, and excellence.
17. Maintain an impeccable image aligned with the ERES universe.
18. Ensure a consistent experience with international luxury standards.

1. 2+ years of experience in fashion or luxury retail, preferably in lingerie, swimwear, or premium women's fashion.
2. Proven track record in achieving commercial targets.
3. Experience working within a department store.
4. Active client portfolio management.

1. Knowledge in fitting and personalized advising (desirable).
2. Proficiency in POS and basic Excel tools.
3. Basic conversational English.
4. Aesthetic sensitivity and appreciation for discreet luxury.
5. Strong results orientation.
6. Extreme attention to detail.
7. Confidentiality and professionalism.

2+ years in fashion or luxury retail, ideally in lingerie, swimwear, or premium women's fashion, with a proven track record in meeting commercial targets and managing a client portfolio.

Fixed salary plus commissions.

Competitive compensation package including fixed salary and commissions, along with the opportunity to work within a prestigious luxury brand environment.

ERES, under the CHANEL umbrella, offers a workplace culture that values elegance, discretion, and excellence. The brand emphasizes a sophisticated and personalized client experience, fostering long-term relationships and a deep understanding of luxury fashion.