Chanel Care and Repair Advisor

Geneva • Switzerland

Friday, October 3, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations and commitment to excellence. As part of a prestigious conglomerate, Chanel offers an unparalleled working environment where innovation meets tradition, ensuring its employees are at the forefront of the luxury fashion industry.

1. Coordinate and oversee the after-sales service, fostering deep customer loyalty to the brand.
2. Guide clients through the after-sales process, maintaining personalized communication and adhering to Chanel's customer experience guidelines.
3. Manage administrative coordination of repairs, ensuring timely updates and communication with all stakeholders.
4. Enhance customer experience by offering basic quick repairs and maintenance services.
5. Ensure quality management by addressing product defects and maintaining service standards.
6. Act as an ambassador for Chanel's commitment to care and repair, sharing knowledge with sales teams and representing the boutique in relevant meetings and seminars.

1. Significant experience in retail, preferably 3 to 5 years.
2. Proficiency in English.

1. Excellent interpersonal and communication skills.
2. Ability to share knowledge and expertise with teams and clients.
3. Empathy, kindness, and problem-solving aptitude.
4. Organizational skills, attention to detail, and leadership qualities.
5. Strong sense of fashion and product knowledge.
6. In-depth understanding of after-sales processes and basic repair skills.

A minimum of 3 to 5 years of significant experience in retail, with a focus on luxury fashion.

Chanel offers a comprehensive benefits package, including opportunities for continuous learning and development within a prestigious luxury brand.

Chanel's workplace culture is defined by its dedication to excellence, innovation, and the nurturing of talent. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.