Chanel Business Process Lead - Travel & Expenses

London • UK

Wednesday, May 7, 2025

Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a dynamic work environment where employees are encouraged to thrive and contribute to the brand's legacy. The company values inclusivity and personal growth, fostering a culture that celebrates diversity and collaboration.

1. Drive process improvement initiatives related to global Travel & Expense (T&E) processes and strategy.
2. Redefine and enhance the T&E user experience for employees worldwide.
3. Design and implement innovative solutions to streamline processes and improve efficiency.
4. Ensure the completeness and validity of the global core model for T&E.
5. Assist markets with governance requirements and stakeholder management.
6. Deliver timely and accurate information to stakeholders.
7. Maintain integrity, credibility, and trustworthiness in all interactions.
8. Inspire and influence cross-functional teams to achieve objectives.
9. Oversee global expense control, function, reporting, and analytics.
10. Implement improvements to enhance efficiency and effectiveness of T&E processes.

1. Deep understanding of expense ledger entries and related processes.
2. Technical accounting competencies, such as ACCA or CIMA qualification.
3. Functional knowledge of Concur Expense and Travel.
4. Experience in a complex, matrix organization with a global scope.
5. Concur certification is advantageous.

1. Expertise in project management tools and methodologies, such as Agile.
2. Strong knowledge of the corporate travel industry, including online booking and travel agencies.
3. Customer service orientation with excellent communication skills.
4. Proficiency in presenting data insights to support decision-making.
5. Organizational and technical skills in MS Office suite.
6. Critical thinking and analytical skills.
7. Fluency in English; knowledge of other languages is advantageous.

Experience working in a complex, matrix organization with a global scope is required.

ACCA or CIMA qualification or part qualification is preferred.

Chanel offers a supportive environment that nurtures personal growth and encourages diversity, complementarity, and effectiveness within teams.

Chanel is dedicated to fostering an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, which enhances the diversity and effectiveness of its teams. Employees are encouraged to build meaningful relationships and anticipate stakeholder needs in a multicultural environment.