Chanel Business Manager

Stansted Airport • UK

Wednesday, December 18, 2024

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of its illustrious heritage, Chanel fosters an environment where individuality is celebrated and nurtured. The brand's parent company, Chanel S.A., upholds these values across its global operations, ensuring that each employee is empowered to contribute uniquely to the brand's legacy.

1. Lead and inspire a team to achieve results and develop individual talents.
2. Create an environment of ethics, integrity, and diversity to foster team collaboration.
3. Partner with the Retail Development Manager to manage employee relations and performance feedback.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Drive business development through client portfolio building and data capture.
6. Develop and track business initiatives aligned with brand strategy.
7. Manage staff rotas and operational zoning for optimal client experience.
8. Communicate retail and stock needs to ensure smooth operations.
9. Network to elevate brand presence in the local market.
10. Oversee loss prevention activities, including security and inventory management.
11. Provide feedback and reporting to influence business strategies.
12. Create memorable client experiences and embrace digital shopping trends.
13. Resolve client service complaints holistically to ensure satisfaction.
14. Ensure adherence to visual merchandising guidelines and maintain boutique standards.
15. Embody and promote Chanel's brand values and heritage.
16. Manage counter operations and ensure compliance with procedures.
17. Oversee stock management and accuracy, minimizing loss.
18. Ensure clarity in Health & Safety and Fire Safety training and procedures.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Experience in managing business operations and client experiences.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and influencing skills.
4. Client experience mindset.
5. Business and market intelligence synthesis.
6. Report and proposal writing skills.
7. Planning and change management skills.
8. Problem-solving and dispute resolution skills.
9. Technology competence and digital trend awareness.
10. Effective verbal and written communication skills.
11. Curiosity and continuous learning mindset.
12. Self-awareness, self-confidence, and stress management.
13. Integrity and ethical conduct.

Extensive experience in retail management, preferably within the luxury sector, with a focus on team leadership and business development.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values diversity, complementarity, and the unique contributions of each individual, encouraging applications from all backgrounds.