Chanel

Business Manager

CHANEL is an independent company that values creativity, human potential, and making a positive impact in the world. Known for its luxury fashion and beauty products, CHANEL strives to highlight the uniqueness in each person, offering exceptional fragrance, makeup, and skincare creations.

1. Lead and develop a team to achieve results and individual growth.
2. Create an ethical and diverse work environment fostering collaboration.
3. Partner with the Retail Development Manager to manage employee relations.
4. Facilitate team communication and share brand vision and challenges.
5. Develop business initiatives and manage client portfolio growth.
6. Define, track, and coach the team to achieve KPIs.
7. Manage staff rotas and ensure optimal client experience.
8. Communicate stock needs and manage inventory operations.
9. Network to elevate brand presence in the local market.
10. Ensure loss prevention and security measures are in place.
11. Provide feedback to influence business strategies.
12. Create personalized client experiences and resolve service complaints.
13. Ensure visual merchandising and boutique cleanliness.
14. Implement training and ensure team adherence to brand standards.
15. Manage counter operations and ensure compliance.

1. Solid understanding of the business environment.
2. Knowledge of CHANEL brand, heritage, and know-how.

1. Leadership and management skills.
2. Strategic thinking and analytical skills.
3. Collaborative and influencing skills.
4. Ability to develop and empower people.
5. Performance-minded and decisive.
6. Strong client experience mindset.
7. Business and market intelligence synthesis.
8. Report and proposal writing skills.
9. Planning, organization, and change management skills.
10. Problem-solving and dispute resolution skills.
11. Technology competence and digital trend awareness.
12. Verbal and written communication skills.
13. Curiosity and continuous learning.

Experience in leading teams and managing retail operations is required.

Benefits include private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and employee recognition programs.

CHANEL fosters an inclusive culture that nurtures personal growth and values diversity. The company encourages applications from individuals who bring unique perspectives and experiences.