Chanel Business Manager

Newcastle Upon Tyne

Friday, December 27, 2024

CHANEL is an independent company renowned for its commitment to creativity, human potential, and positive global impact. Founded by Gabrielle Chanel, the brand emphasizes individuality and supports personal journeys through its exceptional fragrance, makeup, and skincare offerings. CHANEL Beauty aims to empower clients to express their true selves.

1. Lead and develop a team to achieve results and foster individual talents.
2. Create an ethical and diverse work environment that promotes collaboration.
3. Manage employee relations in accordance with CHANEL policies.
4. Facilitate team communication and share brand vision and challenges.
5. Develop business initiatives and manage client portfolio growth.
6. Define, track, and coach team to achieve KPIs.
7. Oversee staff scheduling and operational zoning for optimal client experience.
8. Communicate retail and stock needs and manage inventory.
9. Network to enhance brand presence in the local market.
10. Ensure loss prevention and security measures are in place.
11. Provide feedback to influence business strategies.
12. Create memorable client experiences and embrace digital shopping trends.
13. Resolve client service complaints holistically.
14. Ensure adherence to visual merchandising guidelines.
15. Manage boutique operations, including compliance and stock accuracy.

1. Solid understanding of the business environment.
2. Knowledge of CHANEL brand, heritage, and culture.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and influencing skills.
4. Ability to develop and empower people.
5. Performance-minded and decisive.
6. Strong client experience mindset.
7. Business and market intelligence synthesis.
8. Planning, organization, and change management skills.
9. Problem-solving and dispute resolution skills.
10. Technology competence and digital trend awareness.
11. Effective communication and storytelling skills.
12. Curiosity and continuous learning.

Experience in leading teams and managing retail operations, with a focus on client experience and business development.

Benefits include private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

CHANEL fosters an inclusive culture that nurtures personal growth and collective progress. The company values diversity and encourages applications from individuals who can bring unique perspectives and experiences.