Chanel Business Manager

Liverpool • UK

Monday, April 7, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity and innovation. As part of its global operations, Chanel offers a dynamic work environment that fosters human potential and encourages a positive impact worldwide. The brand is deeply rooted in its founder Gabrielle Chanel's philosophy of uniqueness and individuality, and it continues to uphold these values across its diverse range of fashion, beauty, and fragrance products.

1. Lead and inspire a team to achieve results and develop individual talents.
2. Create an environment of ethics, integrity, and diversity for positive team collaboration.
3. Partner with the Retail Development Manager to manage employee relations and provide performance feedback.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Develop business initiatives in line with the brand's vision and strategy.
6. Manage staff rotas and operational zoning for optimal client experience.
7. Communicate retail and stock needs to ensure smooth operations.
8. Network with the community to elevate brand presence and awareness.
9. Oversee loss prevention activities, including security and inventory management.
10. Provide feedback and reporting to influence strategies and recommendations.
11. Create personalized client experiences to build long-lasting relationships.
12. Facilitate resolution of client service complaints with a holistic approach.
13. Ensure adherence to visual merchandising guidelines and maintain a welcoming boutique environment.
14. Implement training and ensure respect for uniform and grooming guidelines.
15. Manage counter operations and ensure compliance with procedures.
16. Oversee stock, tester, and sample inventory, ensuring accuracy and minimizing loss.
17. Ensure clarity of Health & Safety and Fire Safety training and procedures.

1. Proven leadership and management experience in a luxury retail environment.
2. Strong strategic thinking and analytical skills.
3. Experience in developing and empowering teams.
4. Ability to manage business operations effectively.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaboration and influencing skills.
4. Client experience mindset.
5. Business and market intelligence synthesis.
6. Planning and organizational skills.
7. Problem-solving and dispute resolution skills.
8. Digital trend awareness.
9. Effective communication skills.
10. Curiosity and continuous learning mindset.

Proven experience in a leadership role within the luxury retail industry, with a focus on business development and team management.

Bachelor's degree in Business Administration, Management, or a related field preferred.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension, life assurance, and retail discounts. Employees also have access to mental wellbeing support, arts and culture ticket discounts, Chanel product discounts, and an employee recognition program.

Chanel is dedicated to fostering an inclusive culture that supports personal growth and collective progress. The brand values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds to enrich its workplace.