Chanel Business Manager

Gatwick Airport

Wednesday, December 18, 2024

CHANEL is an independent company renowned for its commitment to creativity, human potential, and positive global impact. Founded by Gabrielle Chanel, the brand emphasizes individuality and supports personal journeys through its exceptional fragrance, makeup, and skincare creations.

1. Lead and develop a team to achieve results and individual growth.
2. Create an ethical and diverse environment fostering team collaboration.
3. Partner with the Retail Development Manager to manage employee relations.
4. Facilitate team communication and share brand vision and challenges.
5. Develop business initiatives and manage client portfolio.
6. Define, track, and coach the team to achieve KPIs.
7. Manage staff rotas and ensure optimal client experience.
8. Communicate stock needs and manage inventory.
9. Network to elevate brand presence in the local market.
10. Ensure loss prevention and security measures are in place.
11. Provide feedback to influence business strategies.
12. Create personalized client experiences and resolve service complaints.
13. Ensure visual merchandising and boutique cleanliness.
14. Implement training and adhere to uniform and grooming guidelines.
15. Manage counter operations and ensure stock accuracy.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and influencing skills
4. Ability to develop and empower people
5. Performance-minded and decisive
6. Strong client experience mindset
7. Business and market intelligence synthesis
8. Report and proposal writing skills
9. Planning and organizational skills
10. Problem-solving and dispute resolution skills
11. Technology competence and digital trend awareness
12. Verbal and written communication skills
13. Curiosity and continuous learning
14. Self-awareness and stress management
15. Integrity and ethics

Experience in leading teams and managing retail operations, with a focus on client experience and business development.

Benefits include private medical insurance, online GP access, cycle scheme, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

CHANEL fosters an inclusive culture that nurtures personal growth and collective progress. The company values diversity and encourages applications from individuals with unique perspectives and experiences. The role is based at Gatwick Airport.