Chanel Business Manager

Gatwick Airport • UK

Wednesday, December 18, 2024

Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to creativity, innovation, and excellence. As an independent entity, Chanel fosters an environment where individuality is celebrated, and human potential is cultivated. The brand is dedicated to making a positive impact in the world, aligning with the visionary ethos of its founder, Gabrielle Chanel. Chanel is part of a broader conglomerate that upholds these values across its diverse portfolio, ensuring a cohesive and inspiring workplace culture.

1. Lead and inspire a team to achieve results and develop individual talents.
2. Create an ethical and diverse environment fostering positive team collaboration.
3. Partner with the Retail Development Manager to manage employee relations and performance feedback.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Develop business initiatives and track team performance against KPIs.
6. Manage staff rotas and operational zoning for optimal client experience.
7. Communicate retail and stock needs to ensure smooth operations.
8. Network with the community to elevate brand presence.
9. Oversee loss prevention activities, including security and inventory management.
10. Provide feedback to influence business strategies.
11. Create consistent and memorable client experiences on the selling floor.
12. Embrace digital shopping trends and resolve client service complaints holistically.
13. Ensure adherence to visual merchandising guidelines.
14. Maintain operational excellence across all counter operations.
15. Manage stock, tester, and sample inventory with precision.
16. Ensure compliance with health, safety, and fire safety procedures.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Experience in client experience management.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and influencing abilities.
4. Performance management and coaching skills.
5. Client experience focus.
6. Business and market intelligence synthesis.
7. Report and proposal writing skills.
8. Planning and organizational skills.
9. Problem-solving and dispute resolution skills.
10. Digital trend awareness.
11. Effective verbal and written communication.
12. Curiosity and continuous learning mindset.
13. Integrity and ethical conduct.

Extensive experience in retail management, preferably within the luxury sector, with a focus on client experience and team leadership.

Bachelor's degree in Business, Management, or a related field preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts and Chanel product discounts. Benefits are subject to eligibility and may change.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.