Chanel Business Manager

Gatwick Airport • UK

Wednesday, December 18, 2024

Chanel, a prestigious name in luxury fashion, operates as an independent entity renowned for its commitment to creative freedom and human potential. As part of its global influence, Chanel fosters an environment that encourages individuality and innovation, aligning with its founder Gabrielle Chanel's vision of irreplaceability through uniqueness. The brand is dedicated to empowering its employees and clients alike, offering exceptional experiences through its fragrance, makeup, and skincare lines.

1. Lead and inspire a dynamic team to achieve results and develop individual talents.
2. Cultivate an ethical, diverse, and collaborative team environment.
3. Collaborate with the Retail Development Manager to manage employee relations and performance feedback.
4. Facilitate regular team communications to ensure shared knowledge and accountability.
5. Drive business initiatives and client portfolio growth in alignment with brand strategy.
6. Manage staff schedules and operational zoning for optimal client experiences.
7. Communicate stock needs and oversee delivery operations.
8. Network within the community to enhance brand presence.
9. Ensure loss prevention through effective security and inventory management.
10. Provide strategic feedback and reporting to influence business strategies.
11. Create personalized client experiences and resolve service complaints holistically.
12. Ensure adherence to visual merchandising and maintain a welcoming boutique environment.
13. Embody Chanel's values and share brand knowledge with clients and team.
14. Oversee counter operations, ensuring compliance and operational excellence.
15. Manage stock inventory and ensure accuracy through audits and procedures.
16. Ensure adherence to health, safety, and fire safety training and procedures.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Excellent collaborative and influencing abilities.
4. Proficiency in performance management and coaching.
5. Decisive with a focus on continuous improvement.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaboration and relationship-building skills.
4. Client experience mindset.
5. Business and market intelligence synthesis.
6. Report and proposal writing skills.
7. Planning, organization, and change management abilities.
8. Problem-solving and dispute resolution skills.
9. Technological competence and digital trend awareness.
10. Excellent verbal and written communication skills.
11. Curiosity and continuous learning mindset.
12. Self-awareness and stress management abilities.
13. Integrity and ethical conduct.

Extensive experience in retail management, preferably within the luxury sector, with a strong focus on client experience and business development.

Chanel offers a comprehensive benefits package designed to support employees across their professional and personal lives, including private medical insurance, pension plans, life assurance, retail discounts, mental wellbeing support, arts and culture discounts, and employee recognition programs.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity, complementarity, and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.