Chanel

Business Manager

CHANEL is an independent company that values creativity, human potential, and positive global impact. Known for its unique approach to fashion and beauty, CHANEL aims to empower individuals through exceptional fragrance, makeup, and skincare products.

1. Lead and develop a team to achieve results and foster individual talents.
2. Create an ethical and diverse environment for positive team collaboration.
3. Partner with the Retail Development Manager to manage employee relations.
4. Facilitate team communication and share brand vision and challenges.
5. Develop business initiatives and track team performance against KPIs.
6. Manage staff schedules and ensure optimal client experience.
7. Communicate stock needs and ensure smooth operations.
8. Network to elevate brand presence in the local market.
9. Oversee loss prevention activities and inventory management.
10. Provide feedback to influence strategies and recommendations.
11. Create personalized client experiences and resolve service complaints.
12. Ensure adherence to visual merchandising guidelines.
13. Implement training and ensure compliance with operational procedures.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and influencing skills
4. Ability to develop and empower people
5. Performance-minded and decisive
6. Strong client experience mindset
7. Business and market intelligence understanding
8. Report writing and proposal skills
9. Planning and change management skills
10. Problem-solving and dispute resolution skills
11. Technology competence and digital trend awareness
12. Verbal and written communication skills
13. Curiosity and continuous learning
14. Self-awareness and stress management
15. Trustworthiness and integrity

Experience in leading teams and managing retail operations is required.

Benefits include private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

CHANEL fosters an inclusive culture that nurtures personal growth and values diversity, complementarity, and team effectiveness. The role is based at Gatwick Airport.