Chanel Boutique Supervisor

Sydney • Australia

Tuesday, May 13, 2025

Chanel, a preeminent name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance across a diverse range of products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Established by Gabrielle Chanel in 1910, the brand is committed to fostering an environment where employees can thrive, leveraging their strengths and exploring new opportunities. With a global workforce exceeding 32,000, Chanel is dedicated to inclusivity and diversity, recognizing these as pivotal to its success.

1. Oversee daily boutique operations, ensuring alignment with Chanel's standards of client experience and boutique ambiance.
2. Lead and inspire Fashion Advisors, actively participating in their professional development and serving as a role model.
3. Coach and mentor team members to ensure proficiency across all boutique functions.
4. Maintain and cultivate personal client relationships, providing styling assistance and introducing clients to the Chanel brand.
5. Motivate staff to deliver exceptional client service, maximizing client experience and boutique performance.
6. Identify and address team performance issues, implementing solutions in collaboration with the Head and Deputy Head of Boutique.
7. Analyze sales data and forecast future sales volumes to optimize profitability and capitalize on market trends.
8. Stay informed on product and fashion industry trends to provide expert advice to clients.

1. Minimum of two years' experience in a management or leadership role within a luxury retail environment.
2. Proven ability to achieve and exceed sales targets and drive team success.
3. Experience in fostering a high-performance culture and leading a team effectively.
4. Excellent administrative skills with experience in reporting on sales metrics and market factors.
5. Impeccable personal presentation in line with Chanel's standards.
6. High level of professionalism and maturity in business interactions.

1. Strong leadership and team management abilities.
2. Exceptional communication and interpersonal skills.
3. Analytical skills for sales data interpretation and trend analysis.
4. Proficiency in client relationship management.
5. High standard of personal presentation and professionalism.

At least two years in a management or leadership role within a luxury retail setting.

Chanel offers competitive rewards, well-being programs, learning and development opportunities, and parental leave for all parents globally.

Chanel champions a collaborative and respectful workplace culture, valuing diversity as a cornerstone of its organizational success. The company provides a unique environment for personal and professional growth, encouraging employees to develop a deep understanding of the brand and its business.