Chanel Boutique Operations Manager

Chanel, a paragon of luxury and elegance, is renowned for its timeless fashion, exquisite fragrances, and sophisticated accessories. As part of a global conglomerate, Chanel offers a dynamic and inspiring work environment, fostering innovation and excellence. The brand is committed to creating an unparalleled client experience and nurturing talent within its ranks.

1. Ensure the boutique environment, product availability, personnel, and processes uphold Chanel’s luxury standards.
2. Oversee back-office teams to ensure the day-to-day functionality of the boutique.
3. Motivate back-office teams to promote an exceptional client journey.
4. Convey the House Strategy to relevant teams, ensuring objectives are understood and executed.
5. Manage recruitment, leadership, and goal-setting for the back-office team.
6. Identify development areas for team members and formulate action plans, including training programs.
7. Support decision-makers with analytical expertise to ensure the financial health of the boutique.
8. Monitor retail indicators such as turnover and boutique traffic, proposing corrective actions as needed.
9. Contribute to setting and piloting sales targets for the boutique and Fashion advisors.
10. Report on stock and collection performances to optimize buying decisions and sales performance.
11. Anticipate business evolutions and support boutique management in strategic planning.
12. Enhance daily operations by optimizing procedures and supervising inventory organization.
13. Oversee cash management and ensure compliance with security procedures.
14. Collaborate on scheduling to ensure optimal floor coverage and sales support.
15. Oversee maintenance, IT, security, catering, and administrative functions.
16. Ensure the boutique reflects Chanel’s luxury standards to support the client experience.
17. Implement the Boutique Charter and ensure compliance with cash, inventory, and security procedures.
18. Drive future growth by embracing innovation and improving operational efficiency.
19. Contribute to projects implementing new tools and services to enhance client experience and operational efficiency.

1. Several years of experience in a management position within the retail environment.

1. Digital affinity and confident use of MS Office.
2. Enjoyment of process optimization and analytical activities.
3. Organizational skills and a results-oriented mindset.
4. Proficiency in Spanish and English.

Several years of experience, ideally in a technical management position in the retail environment.

Chanel offers a positive working environment, opportunities for professional growth, and adherence to ethics and compliance guidelines.

Chanel fosters a culture of excellence, innovation, and collaboration. The brand is dedicated to empowering its teams to deliver exceptional client experiences while promoting a nurturing and supportive work environment. Chanel values sustainability and ethical practices across all operations.